The agent’s role is to estimate the cost of your insurance, complete the application, have you sign it, transmit your down payment to the company, change your policy, and cancel your policy. All the rest is up to you. You go about your life hoping nothing terrible will happen. Insurance is there in case it does. Should you have a claim against your policy, we will guide you through the process. No, we are not the adjusters and don’t have access to the account that will pay you the settlement. The insurance company does. We’ll find the right person who will handle your claim from start to finish. Record the adjuster’s name assigned to your claim, the phone number and extension, and your claim number. Sometimes you can’t resolve a claim issue. That’s where we can help. We’ll assess the status and contact the right people to move the process along.