When you feel that you have exhausted all attempts to fix the problem, then you have the option of filing a complaint with the Department of Consumer and Business Services Insurance Division. The process might take a few months, but the agent or company will have to respond. It’s always best to try to resolve the issue before it gets so far as to file a complaint.

Call me. I’m not an attorney, but I can help steer you toward a solution so that you can move forward.