We receive text messages at 503-693-2852 at any time of the day. You can call that number between 9:00 a.m. and 5:00 p.m. Monday through Friday.

If you are a client of InsureSource but don’t know the name of the insurance company, the best way to find your insurer is to look on your identification card. There you will find your carrier’s name and the phone number to the claims department or customer service. Alternatively, you can review this list of companies and visit their websites or call the phone numbers provided. You will need your policy number, which is also listed on your insurance ID card. If all that fails, text us at 503-693-2852, and we can look up your policy number. We’ll text it back. Then, click here to find which company you have and follow the link to their website. You might want to download the app on your phone, so you’ll always know which company insures you.

If you need to rent a car because yours has broken down or is in the shop for repairs, we recommend checking with Enterprise first. They seem to have the best discounts for insurance-related incidents. Mention to them that InsureSource recommended you because your car was involved in an accident or claim. Check the Enterprise website for the closest agency location to your zip code. They will work with the insurance company if the other party was at fault and help you get the rental paid for by their claims representative.

The days of visiting a body shop for an estimate after an accident are drawing to an end. Insurance companies used to tell you to get two or three estimates, and they’d pay the best one directly. Insurers have contracted with body shops to charge a fixed price for each part or service, thereby controlling costs. We recommend that you contact your assigned claims representative to determine which shop near you will inspect your vehicle and perform the necessary work. It doesn’t mean you can’t still attempt to get an estimate, but few shops will bother since the job has to be approved first.